SHIFT YOUR BRILLIANCE

Our podcast and blog guest today is my good friend, Simon T. Bailey. Simon has worked as an executive of many companies including Disney, and he currently does consulting for Fortune 500 companies such as Verizon, Subway, and Gatorade.

Simon is a hospitality guru and is all about positive customer interaction. He believes that positive interactions and relationships help to build a culture of trust and respect with your customers. This culture then helps you to build a thriving business with a loyal customer base.

Simon challenges people to shift their thinking and create their future. He believes everyone can be brilliant. Simon says, “As a leader and a business owner or manager, your most important asset is always people.”

In our conversation, I asked Simon several questions about branding, customer service, and even faith in the workplace. His answers are brilliant.

Dave: What is branding?
Simon: Branding is not a product or a service. Branding is an emotional connection, a perception, a moment, and a memory. So every single day, you are a brand and you are creating a moment.

Dave: But what if you are not the boss? How do you brand yourself?
Simon: Go to your boss and say, “What is it that I can take off your plate that you don’t like to do? How can I help you be more successful?” That’s how you brand the moment.

Dave: What is one good customer service tip?
Simon: Customer service is really common sense, but common sense isn’t really common practice. The people that get customer service right, do it right every single day. They do the consistent, little things the right way every time.

Dave: How can a business person or someone in the corporate arena bring their faith to the workplace?
Simon: Start with these three areas of understanding:
1. When people interact with you, you are God present to them.
2. Consider going above and beyond, and give a little something extra for nothing.
3. Your attitude shows there is something different about you. When people are around you, they feel better than they did before they were in your presence.
Be the best at what you do! Be the SME (Subject Matter Expert), and people will notice the difference.

Dave: If you had 60 seconds to live, what do you want people to know and remember about
you?
Simon:

• I aspire to inspire before I expire!
• I would want my son and daughter to know that I love them, I believe in them, and I
• want them to go further than I have ever gone.
• I would want everyone who has ever been impacted by my work to say that I hugged them with my words!

Shift Your Brilliance is Simon’s book about the new mindset for our new economy. In this age, you must become divergent in your thinking. You have to have the mindset of creating the future instead of waiting for it to be created for you.

To hear more wisdom from Simon Bailey, listen to this week’s podcast, Dave Martin’s Success Made Simple. If you'd like more information on Simon or his book Shift Your Brilliance, visit his
website at http://simontbailey.com.

I hope you enjoyed this episode! Please share it with friends and colleagues, or on social media. 

If you liked what you heard, I’d love it if you would leave a five-star review on iTunes here. 

YOU ARE BORN TO SUCCEED

Dr. Dave Martin interviews Dr. Nido Qubein.

At the National Speakers Association annual meeting, I had the privilege of having lunch with Dr. Nido Qubein, President of High Point University. Dr. Qubein is a brilliant man, and one of the greats. (Be sure to listen to this week’s podcast for his story of coming to America alone at age 17.) Dr. Qubein has become a highly successful and eminently respected leader, and today, I want to pass along a few principles he shared with me during our thought provoking lunch.

Principles from the life of Nido Qubein, President of High Point University:

• Life does not work out exactly the way we want it to work out. However, often after adversity,
• comes abundance.
• If you want to be a great person you must walk hand in hand and side by side with great people.
• Who you spent time with is who you become.
• How you change is how you succeed.
• If you want to get something out of life, you have to put something into life.
• You can’t just take the fruit of the tree; you have to plant the seed in the ground first.
• When you have purpose in your life, you will have energy.
  When you have energy, you can take action.
  When you take action, you can have results.
  When you have results, you will have success.
  When you have success, you can have significance, doing good things in the world around you.
  When you have significance, you can have true joy, happiness, and fulfillment.
  And then the cycle starts all over again.
• You are born to succeed.
• Every step you take forward helps you learn new things.
• The secret to life:
  There is a difference between making a decision and making a commitment. Decisions can be made easily, because decisions are made with the brain. You think through it, you reason it out, and you decide which way to proceed. But commitments are different. You make a commitment with your heart. Commitments are longer lasting. Commitments are harder to break. Commitment produce better results in life. Life is learning to shift from making decisions, which are transactional, to making commitments, which are transformational.
• Figure out as quickly as you can, as efficiently and effectively as you can, the methodology to get what you want out of life without having to give up what you most want to keep in your life.

To read more of the principles of Nido Qubein, get his book, Stairway to Success, The Complete Blueprint for Personal and Professional Achievement.
 

I hope you enjoyed this episode! Please share it with friends and colleagues, or on social media. 

If you liked what you heard, I’d love it if you would leave a five-star review on iTunes here.